Frequently asked questions

We cover the whole of the UK.

Our hours of operation are 9am to 5pm, Monday to Friday. We are closed on Bank Holidays and at weekends.

Please complete the collection form online. Alternatively, you can email us directly at [email protected] or via 0800 494 7778 where our staff can take these details for you.

Yes – customers are welcome to bring items to us during normal operating times (Monday to Friday, 9am to 5pm). There is no charge for dropping equipment to us in person, unless the items are in the list of chargeable items. You are also welcome to pallet ship items to us, with prior arrangement.

Visit our how it works page for information about our services, and an explanation of the process.

Yes, we hold all necessary Environment Agency licenses to operate. See our Why us page for details about all our licenses, plus more information about our company.

Yes, we are! We account for all of the CO2 in your collection, everything from the transport to the recycling, and for every kilo of CO2 generated in our service, we offset 2 kilos equivalent — and you get a certificate of carbon offset at the end of the process to account for it.

We use electric vehicles for as many IT asset collections as possible, and support a robust tree-planting carbon offset program. We calculate our carbon emissions at every point of operations – miles driven, parcels posted, even the electricity to make our cups of tea – and make sure we contribute towards sequestering more carbon than we create.

As well as helping other organisations and businesses reduce their eco-footprint by collecting and recycling redundant IT equipment, we want to make sure we are a positive force for environmental change in the world.

Find out more about our carbon-negative IT recycling services.

We destroy data on all devices we handle, safely and securely. Any data-bearing media is wiped using a multipass binary overwipe. If it cannot be wiped, due to non-functionality or damage, we physically destroy the media. Whichever method is used, the data is completely and irretrievably eradicated. Visit how it works for information on our data destruction methods, and an explanation of our processes.

We transport all your IT assets back to our secure warehouse for processing. Any IT equipment containing data will be wiped within 48hrs, and any identifying information is removed. If the equipment is unsuitable for reuse or beyond repair, we dismantle it into its component parts for recycling.

We accept all types of electrical and electronic equipment, whether functional or not. Check out guide to assets we can collect on the page below.

This includes, but is not limited to – desktops (PCs), laptops, servers, tablets, monitors (CRT and TFT), UPS units, cables, keyboards, printers, photocopiers, shredders, projectors, phones, and phone systems. Additionally, we handle industry-specific items such as video, photographic, audio, and conferencing equipment, educational hardware, test and development devices, medical devices, solar panels, and related equipment.

There is no limit to the volume we can collect, and we frequently decommission equipment from schools, colleges, data centres, offices, and classrooms.

Whilst an exact list is helpful, we do not require an accurate list of the equipment to collect from you, just an indication.

Qualifying items are Desktops (PCs), servers and laptops. These need to be complete, and not activation/cloud locked. Some select rack-mountable units are also qualifying items. If you have fewer than ten items to collect, please contact us for a quote.

At present, we do not accept fluorescent tubes/lights, light bulbs and plastic/cardboard packaging (unless this is the original equipment packaging). We can however advise on the correct methods to recycle these items.

All WEEE recycling companies must provide certificates to you as part of the recycling service, and you can see examples of our certificates here.

We provide the Duty of Care Certificate (Waste transfer note / WTN) at the point of collection. We provide a standard data destruction certificate (or an enhanced certificate if you choose to upgrade to this service), and we also create a detailed report on carbon offset that is specific to your collection.

In most instances we offer a completely free service — we recycle almost all waste IT equipment for free, but there are charges for recycling certain items (see What items do you charge to recycle?, below).

There are some charges around our Zero Bin service, such as to supply a new or replacement Zero Bin, and a cleaning charge if the bin is damaged. See the Zero Bin page for more information on these charges.

We offer free collection when you recycle at least 10 laptops, PCs & servers (any combination of these qualifying items). If you have more than 10 items, even if they are different kinds of equipment such as phones, cables, hard drives etc then we’ll collect it all for free.

If you have fewer than 10 of those qualifying items, then we’ll let you know how much the collection charge is — or you can get in touch with us.

Our standard data destruction service is free of charge, but for organisations requiring end-to-end asset tracking, we offer an enhanced service that includes a full audit trail and a Enhanced Certificate of Destruction for each individual device/disk. The cost for tracking and certifying each disk/drive is £5 (ex-VAT).

All charges are ex-VAT.

Refrigeration & cooling
Air conditioning units — £55
Water coolers — £55
Domestic fridges & freezers (with compressor present) — £55
Commercial refrigeration unit (with compressor present) — £120

Displays & televisions
Monitors up to 32″, with working screens – FREE
Monitors up to 32”, with cracked or broken screens – £7
Monitors between 32–41” – £15
Monitors over 41” – £1/inch
Televisions (TVs) up to 41” – £15
Televisions (TVs) over 41” – £1/inch

Copiers, printers, whiteboards & other
Printers and photocopiers (less than 30kg) – FREE
Printers and photocopiers (exceeding 30kg) – £50
Interactive whiteboards/smartboards – £45
Laptop caddy/trolley – £50

If there’s a charge, then we’ll email you an invoice which you can then pay securely online via PayPal, Credit/Debit card (via the included link), or by bank transfer (using the bank details provided on the invoice. If dropping items to us in person, you can pay via card.

The Zero Bin can also be ordered online. Please note, we do not currently accept cash or cheque.