FAQs

We cover the whole of the UK.

Our hours of operation are 9am to 5pm, Monday to Friday. We are closed on Bank Holidays and at weekends.

Please complete the collection form online. Alternatively, you can email us directly at contact@zerotechwaste.com or via 0800 494 7778 where our staff can take these details for you.

Yes – customers are welcome to bring items to us during normal operating times (Monday to Friday, 9am to 5pm). There is no charge for dropping equipment to us in person, unless the items are in the list of chargeable items. You are also welcome to pallet ship items to us, with prior arrangement.

Visit our how it works page for information about our services, and an explanation of the process.

Yes, we hold all necessary Environment Agency licenses to operate. See our Why us page for details about all our licenses, plus more information about our company.

Yes, we are! We use electric vehicles for as many IT asset collections as possible, and support a robust tree-planting carbon offset program.

We calculate our carbon emissions at every point of operations – miles driven, parcels posted, even the electricity to make our cups of tea – and make sure we contribute towards sequestering more carbon than we create.

As well as helping other organisations and businesses reduce their eco-footprint by collecting and recycling redundant IT equipment, we want to make sure we are a positive force for environmental change in the world.

We accept all types of electrical and electronic equipment, whether functional or not. Check out guide to assets we can collect.

This includes, but is not limited to – desktops (PCs), laptops, servers, tablets, monitors (CRT and TFT), UPS units, cables, keyboards, printers, photocopiers, shredders, projectors, phones, and phone systems. Additionally, we handle industry-specific items such as video, photographic, audio, and conferencing equipment, educational hardware, test and development devices, medical devices, solar panels, and related equipment.

There is no limit to the volume we can collect, and we frequently decommission equipment from schools, colleges, data centres, offices, and classrooms.

Whilst an exact list is helpful, we do not require an accurate list of the equipment to collect from you, just an indication.

Qualifying items are Desktops (PCs), servers and laptops. These need to be complete, and not activation/cloud locked. Some select rack-mountable units are also qualifying items. If you have fewer than ten items to collect, please contact us for a quote.

Check out guide to assets we can collect.

At present, we do not accept fluorescent tubes/lights, light bulbs and plastic/cardboard packaging (unless this is the original equipment packaging). We can however advise on the correct methods to recycle these items.

We destroy data on all devices we handle, safely and securely. Any data-bearing media is wiped using a multipass binary overwipe. If it cannot be wiped, due to non-functionality or damage, we physically destroy the media. Whichever method is used, the data is completely and irretrievably eradicated.

Visit how it works for information on our data destruction methods, and an explanation of our processes.

We transport all your IT assets back to our secure warehouse for processing. Any IT equipment containing data will be wiped within 48hrs, and any identifying information is removed. If the equipment is unsuitable for reuse or beyond repair, we dismantle it into its component parts for recycling.

In most instances we offer a free service. However, this is dependent on both the number and type of items to be collected.

Please complete the collection form or contact us directly at contact@zerotechwaste.com or via 0800 494 7778, and we can confirm if the collection will be free, or incur a charge.

Please note, if costs are quoted, all prices will be ex-VAT.

Please see our chargeable items page for this information.

For all charges, we will email you an invoice – you can then pay securely online via PayPal, Credit/Debit card (via the included link), or by bank transfer (using the bank details provided on the invoice. If dropping items to us in person, you can pay via card.

Please note, we do not currently accept cash or cheque.

Our standard data destruction service is free of charge.

For organisations requiring end-to-end asset tracking, we offer an enhanced service that includes a full audit trail and a Enhanced Certificate of Destruction for each individual device/disk. The cost for tracking and certifying each disk/drive is £5 (ex-VAT).

The ‘Zero Bin’ service provides a secure on-site solution for recycling waste electrical items, helping businesses stay compliant with current WEEE regulations.

It is a waterproof, lockable 1100L container delivered to your premises, ready to be filled with electrical and electronic waste for recycling and recovery. We also offer bins in sizes 660L and 240L.

Designed for both indoor and outdoor use, Zero Bins are the perfect solution for businesses looking for a hassle-free way to manage their electrical and electronic waste. Being on wheels, they are easily moved by hand.

From computers and laptops to monitors and cables – if it’s electrical and fits in the Zero Bin, we can recycle it.

There is a one-off cost to purchase a Zero Bin:

• 1100L bin — £250 (ex. VAT)
• 660L bin — £225 (ex. VAT)
• 240L bin — £125 (ex. VAT)

There is no cost when the bin is collected and changed by us, but:

• If the collection requested by you does not contain 10 qualifying items it will be subject to our standard charge.
• Chargeable items can be placed in your Zero Bin and will be invoiced once the bin is processed at our facility.
• If the bin contains non-electrical items, or items we don’t accept, there will be a cleaning/disposal charge of £75 (ex. VAT).
• If a bin is damaged beyond redeployment in your possession, the initial charge for the bin applies again for replacement.

Order your Zero Bin here, on our website.

Your Zero Bin is delivered to your premises, after we have been in touch via email to confirm a preferred delivery date

Fill your Zero Bin with electronic and electrical waste.

When your Zero Bin is full, contact us via contact@zerotechwaste.com or fill out a replacement bin request form on our website.

We will be in touch to arrange to collect your Zero Bin and provide a replacement.

When we collect, we will provide a Waste Transfer form. Once the equipment has been recycled, you’ll receive a certificate of destruction.

Please email contact@zerotechwaste.com and we can send you a reminder of your bin lock code

Scan the QR Code on the bin, or use our booking form for a replacement bin request. You can also email contact@zerotechwaste.com or call 0800 494 7778 to arrange a collection and replacement when full.

Absolutely – our driver would be happy to take any other equipment. Just let us know when requesting the bin replacement, or let the driver know on the day.

Using our vetted staff and secure infrastructure – we provide a secure, convenient and cost-effective solution to your paper and document shredding needs. We can provide this as a regular service, or on an ad-hoc basis – and can collect any WEEE/IT equipment to recycle at the same time.

Your documents will be collected from your site and then transported to our secure destruction facility for shredding on the same day. Once the shredding is complete, we will send you a certificate of destruction.

We can collect and shred your paper/documents at the following rate:

• For the first 1–10 bags/boxes — £45.00 (ex. VAT) per box
• For additional bags/boxes — £3.00 (ex. VAT) per box

Please use any type of bag or box that is safe for our driver to lift, and will not break in transportation. We ask for the bags/boxes to weigh no more than 15kg/unit, and be around the same volume as a full A4 archive box.

We can supply recycling sacks to you via courier prior to collection, at a price of 25 for £20.00 (including postage but ex. VAT).

Fill out the collection form online. Alternatively, you can email us directly at contact@zerotechwase.com or you can also call us on 0800 494 7778, where our staff can take these details for you.

If you have any unwanted or old electrical or IT equipment, you can send it to us and we’ll recycle it for free. We’ll even pay the shipping costs.

Just fill out our collection form and box up the equipment. Once we have been in touch to arrange a preferred day for collection – we’ll send a trusted courier to collect, recycle the equipment, send you a waste transfer note and certificate of data destruction, all free of charge. You are also welcome to drop off the box at your local post office, using the same label.

We do charge for certain items (you can check the list of chargeable items here) or if the volume of equipment provided is low. If you’re unsure what’s chargeable or qualifying, send us an email contact@zerotechwaste.com or call us on 0800 494 7778.

The maximum weight per box is 30kg – if you think your equipment weighs more than this, we can arrange for extra labels. We can also arrange a collection of pallet(s).

For organisations requiring end-to-end asset tracking, we offer an enhanced service that includes a full audit trail and a Enhanced Certificate of Destruction for each individual device/disk

If you choose the enhanced data destruction service, for end-to-end asset tracking, there is a charge of £5 (ex. VAT) per disk/drive. You will receive an enhanced certificate detailing a full audit trail as the equipment is recycled and the data is destroyed. Our standard service, which is free of charge, provides a certificate of destruction confirming all data on any media has been destroyed.