Frequently asked questions
Here are FAQs about our service and about our charges. If you can’t find what you’re looking for here, drop us an email. We are here to help.
How do I get a free collection?
We will collect from your premises free of charge — All you need to do is have at least 10 qualifying items for us to collect, and the collection will be free of charge from your premises.
What equipment do you collect?
We recycle all types of electronics, including laptops, servers, mobile phones & tablets, monitors & screens, printers & copiers, network infrastructure equipment and specialist/sector-specific equipment.
FAQs about our service
We cover the whole of the UK.
Our hours of operation are 9am to 5pm, Monday to Friday. We are closed on Bank Holidays and at weekends.
Yes – customers are welcome to bring items to us during normal operating times (Monday to Friday, 9am to 5pm). There is no charge for dropping equipment to us in person, unless the items are in the list of chargeable items. You are also welcome to pallet ship items to us, with prior arrangement.
Being an SME, we are very agile and can collect any volume quickly from anywhere in the UK, usually within a few days. Locations further from our base in Reading can have a slightly longer lead time, but not all that long.
Yes, we hold all necessary Environment Agency licenses to operate. See our Why us page for details about all our licenses, plus more information about our company.
Yes, we are! We account for all of the CO2 in your collection, everything from the transport to the recycling, and for every kilo of CO2 generated in our service, we offset 2 kilos equivalent — and you get a certificate of carbon offset at the end of the process to account for it.
We use electric vehicles for as many IT asset collections as possible, and support a robust tree-planting carbon offset program. We calculate our carbon emissions at every point of operations – miles driven, parcels posted, even the electricity to make our cups of tea – and make sure we contribute towards sequestering more carbon than we create.
As well as helping other organisations and businesses reduce their eco-footprint by collecting and recycling redundant IT equipment, we want to make sure we are a positive force for environmental change in the world.
Find out more about our carbon-negative IT recycling services.
We destroy data on all devices we handle, safely and securely. Any data-bearing media is wiped using a multipass binary overwipe. If it cannot be wiped, due to non-functionality or damage, we physically destroy the media. Whichever method is used, the data is completely and irretrievably eradicated. Visit how it works for information on our data destruction methods, and an explanation of our processes.
We transport all your IT assets back to our secure warehouse for processing. Any IT equipment containing data will be wiped within 72hrs, and any identifying information is removed. If the equipment is unsuitable for reuse or beyond repair, we dismantle it into its component parts for recycling.
All WEEE recycling companies must provide certificates to you as part of the recycling service, and you can see examples of our certificates here.
We provide the Duty of Care Certificate (Waste transfer note / WTN) at the point of collection. We provide a standard data destruction certificate (or an enhanced certificate if you choose to upgrade to this service), and we also create a detailed report on carbon offset that is specific to your collection.
FAQs about assets we collect
You can also take a look at a list of things that we collect.
We accept all types of electrical and electronic equipment, whether functional or not. Check out guide to assets we can collect on the page below.
This includes, but is not limited to – desktops (PCs), laptops, servers, tablets, monitors, UPS units, cables, keyboards, printers, photocopiers, shredders, projectors, phones, and phone systems. Additionally, we handle industry-specific items such as video, photographic, audio, and conferencing equipment, educational hardware, test and development devices, medical devices, solar panels, and related equipment. We don’t accept CRT monitors, and any refrigeration equipment such as fridges, chillers and air-conditioners.
There is no limit to the volume we can collect, and we frequently decommission equipment from schools, colleges, data centres, offices, and classrooms.
Whilst an exact list is helpful, we do not require an accurate list of the equipment to collect from you, just an indication.
Qualifying items are Desktops (PCs), servers and laptops. These need to be complete, and not activation/cloud locked. Some select rack-mountable units are also qualifying items. If you have fewer than ten items to collect, please contact us for a quote.
At present, we do not accept fluorescent tubes/lights, light bulbs and plastic/cardboard packaging (unless this is the original equipment packaging). We can however advise on the correct methods to recycle these items.
Here’s why businesses recycle their waste IT with us
Secure, carbon-negative IT recycling with free qualifying collections, data destruction and certificates always provided.
Free qualifying collections
Free collection for 10+ qualifying laptops, PCs or servers.
Certificates provided
You receive the documentation you need for your records.
Secure data destruction
Data-bearing devices are securely erased, degaussed or destroyed where required.
Carbon-negative recycling
Reuse-first processing, UK-based handling and twice the CO₂ offset.